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Business Support

Whatever the nature or lifespan of a business there are always times when some additional knowledge or support  on making the most of your business, meeting current market needs, getting up to date with new marketing trends and opportunities or just networking with likeminded businesses or specialists would be of benefit. TPMW aims to identify these needs and provide the information to enable businesses to develop and grow. Just click on the areas that interest you.

 

www.whodoiask.com is the information resource for the tourism industry of Wales. The site has been designed for you, as tourism providers. It contains a wealth of relevant information whether you are starting up, wish to know more about providing for your customers, how to attract new business and all the financial, legal requirements and so for the day-to-day running of your business.

Support available for North Ceredigion Businesses

Support is available to North Ceredigion Businesses through the Sustainable Tourism in the Dyfi Biosphere project. The designation of the area as Wales' first Biosphere area offers an added value opportunity to tourism businesses, and this project aims to assist North Ceredigion businesses to make the most of this rapidly growing market.

The support we can offer includes :

• Practical advice from experts in the field on ways to operate in a more sustainable manner.

• Contribution towards the cost of joining a tourism accreditation scheme.

• Access to a new marketing network.

• An opportunity to contribute to the development of a "low carbon package" for visitors.

To find out more about how your business can benefit from the project contact Gwawr Davalan gwawr@ecodyfi.org.uk or 01654 703965

Visit Wales, the Regional Tourism Partnerships and People 1st partner to raise standards in customer service 

The WorldHost Principles of Customer Service programme is a worldwide recognised standard designed for any business or organisation where the quality of front-line customer service care is key to success.

Already over a thousand individuals across the Tourism industry in Wales and nearly one million people worldwide have benefited from this unique programme.

In addition to endorsing the WorldHost Programme, Visit Wales is subsidising 250 places on the WorldHost programme.  This reduces the price from £80 to only £40 per person to include a full day’s training, certificate and lap pin on successful completion.

Employers can book a training programme for staff and access the subsidy by contacting John Humphreys of People 1st Cymru at john.humphreys@people1st.co.uk

Carbon Trust in Wales

Carbon Trust Wales aims to help the tourism sector and other organisations to reduce their energy bills and put sustainability right at the heart of business strategy.

Funded by the Welsh Government, Carbon Trust is an independent expert with an extensive range of services aimed at helping businesses to cut their energy consumption. Carbon Trust has worked with the tourism sector in Wales for the last decade, providing advice and support to tourism associations, hotels and tourist attractions to help them achieve savings that make a real difference to their business. Here are some of the services Carbon Trust Wales offers:

Energy surveys
Energy surveys are carried out by independent experts with experience in the tourism sector. The surveys are tailored to meet the individual business needs and identify areas where energy could be saved. The survey also offers detailed, practical solutions to help achieve maximum savings, both in terms of carbon reduction and cost. The surveys are free to most businesses and provide you with your own action plan of practical energy savings initiatives to reduce your consumption and carbon footprint.

Website
The Carbon Trust website www.carbontrust/wales provides simple, easy access to expert advice and guidance. It is also home to Carbon Trust’s free interactive web tools, such as Empower which can help to engage your staff in energy saving. 

Publications
There are a range of publications available on the website highlighting Carbon Trust’s services and the excellent work already happening in businesses across Wales.

Sector-specific support
For smaller organisations, Carbon Trust often works with ‘cluster groups’, usually grouped either by region or sector. This is a great way to share good practice and experience and is a very efficient way to drive savings in a sector or region by motivating and inspiring each other.  Recently, Carbon Trust Wales has worked with Llandudno Tourist Association and Caerphilly Tourist Association in this way and has just launched a project focusing on 40 tourism businesses in Carmarthenshire.

Events and Workshops
A diverse range of events are delivered throughout Wales to support businesses in their carbon-saving efforts. These include conferences, workshops, site visits and exemplar visits.  Hosted by an organisation in partnership with Carbon Trust, exemplar visits are a very effective way to share best practice and see specific policies or technology in operation.  Carbon Trust also hosts ‘Energy Efficient Breakfasts’ to help delegates learn to monitor and manage their organisation’s energy usage, and technology-specific training sessions in areas such as heating and lighting – all vital components for energy saving in the tourism sector. 

Funding
With the support of the Welsh Government, Carbon Trust has been able to address this issue on behalf of businesses and interest-free loans are now available in Wales to SMEs and the public sector. Further support for businesses is available through the Enhanced Capital Allowance scheme for low carbon technologies

SME Network
Carbon Trust hosts a free on-line forum for SME’s to which any small to medium size business can register.  The active forum facilitates the sharing of information and good practice case studies between businesses themselves; http://smenetwork.carbontrust.com/.

Carbon Trust Wales is keen to work with more businesses and organisations in the tourism sector in Wales. For more information, please visit the website www.carbontrust/wales or call 0800 085 2005.